Feedback, complaints and compliments

We value your feedback. It helps us understand what works well and where we can improve.

Not sure if it is feedback or a complaint? That’s OK, we will ensure it goes to the right place.

Share feedback

Choose this option to email ideas, suggestions or feedback about your experience, including positive comments, to feedback@healthdirect.org.au.

We will confirm we have received your feedback.
We value and review all feedback, but we may not be able to respond with the outcome.

Email feedback

Make a complaint

Choose the complaint option when something went wrong or the care or service negatively impacted you.

Please make sure you select the correct complaint form below.

Consumer complaint form

Health professional complaint form

Complaints process

We will investigate your concerns in line with our policy for handling incidents, complaints and feedback.

We will confirm we have received your complaint within 2 working days.
We will send your complaint to the right team for investigation.
How long this takes may depend on how serious the issue is and what needs to be checked.
If you have given us your contact details and consent for us to contact you, we will let you know the outcome.

Not satisfied with our response?

If our response does not meet your expectations, you can:

contact your state or territory’s Department of Health
contact your state or territory's Healthcare Complaints Commission

Reporting misconduct

Healthdirect Australia conducts business with honesty and integrity, maintaining robust measures for preventing, detecting and countering occurrences of fraud and corruption.

Healthdirect Australia is committed to ensuring compliance with its legislative obligations, including the Commonwealth whistleblower regime under the Corporations Act 2001.

Healthdirect Australia takes reports of misconduct seriously. Please refer to the Whistleblower Protection Policy and Process Overview for details on how to make whistleblower disclosures.

Healthdirect Australia encourages you to report any concerns about matters relating to fraud, other misconduct or improper state of affairs relating to Healthdirect through Healthdirect Australia’s Whistleblower Disclosure Portal and Other Reports Portal.