Skip to content
healthdirect australia logo
Home
healthdirect australia logo
healthdirect australia logo

Medical problem?

Call 1800 022 222 - a free service where you can talk to a nurse or doctor who can help you know what to do.
 
Dial 000 in an emergency - If you need urgent medical help, call triple zero immediately
  1. Home/
  2. Need help now

Home

Who we are
What we do
Collaborate
Join us
News and resources
Child safety hub

Need help now

On this page

  • In an emergency
  • Mental health support
  • Domestic and sexual violence support
  • Non-urgent assistance
  • Pregnancy, birth and baby concerns
  • Need extra support calling?

In an emergency

Warning:

For serious illness or injury that is critical and requires urgent attention, call triple zero (000) for an ambulance or go to the emergency department of your local hospital.

Use the Service Finder (Opens in new tab) to find your local emergency department.

Mental health support

These phone lines are available to anyone in Australia 24 hours / 7 days a week, and are free (some call charges may apply):

  • Lifeline – 13 11 14
  • Suicide Call Back Service – 1300 659 467
  • Beyond Blue – 1300 22 4636 for counselling
  • Kids Helpline – 1800 55 1800 for young people 5-25 years
  • MensLine Australia – 1300 78 99 78 for men of any age

State-based mental health crisis numbers available 24 hours / 7 days a week:

  • ACT — 1800 629 354 — Access Mental Health
  • NSW — 1800 011 511 — Mental Health Line
  • NT — 1800 682 288 — Mental Health Line
  • QLD — 1300 642 255 — 1300 MH CALL
  • SA — 13 14 65 — Mental Health Triage Service
  • TAS — 1800 332 388 — Access Mental Health
  • VIC — 1300 651 251 — SuicideLine Victoria
  • WA — 1300 555 788 (Metro) or 1800 676 822 (Peel) — Mental Health Emergency Response Line

Domestic and sexual violence support

If you are currently experiencing domestic violence (Opens in new tab) or feel unsafe in an intimate or family relationship, or you have experienced a sexual assault (Opens in new tab), call 1800RESPECT (Opens in new tab) (1800 737 732).

If you have experienced a sexual assault, seek medical help if you can, from a hospital, health clinic or rape-crisis centre. Staff will give you appropriate medical care and some can provide counselling services.

Non-urgent assistance

If your health concern is not urgent, call healthdirect (Opens in new tab) at any time on 1800 022 222 for free advice and reassurance (known as NURSE-ON-CALL in Victoria).

The healthdirect helpline is a 24-hour telephone health advice line that operates 7 days a week. A registered nurse will answer your call and give you expert health advice. You can call for yourself, or if a member of your family is feeling ill, and you're unsure what to do, or for health information on a particular condition.

Check your symptoms with healthdirect's Symptom Checker (Opens in new tab) to get advice on when to seek medical attention.

Pregnancy, birth and baby concerns

If you are seeking general advice and support about pregnancy, childbirth and parenting up to 5 years, call Pregnancy, Birth and Baby (Opens in new tab) on 1800 882 436 to speak to a maternal child health nurse.

Need extra support calling?

If you are d/Deaf, hard of hearing or find it hard to speak, call the National Relay Service (Opens in new tab) on 1800 555 727 for support.

If English is not your main language and you need an interpreter, call TIS National (Opens in new tab) on 131 450 and ask to be transferred to the helpline.


Last reviewed: August 2025

Home

Who we are
What we do
Collaborate
Join us
News and resources
Child safety hub

healthdirect australia logo

Proudly supported by our Government partners.

(Opens in new tab) (Opens in new tab) (Opens in new tab) (Opens in new tab)Queensland Government logo (Opens in new tab) (Opens in new tab) (Opens in new tab) (Opens in new tab) (Opens in new tab)

Quick links

Our opportunitiesContact usTerms of useOur privacy commitmentPublications Stakeholder reporting login (Opens in new tab)

Follow us

This site is protected by reCAPTCHA and the Google Privacy Policy (Opens in new tab) and Terms of Service (Opens in new tab) apply.

Healthdirect Australia acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to the Traditional Owners and to Elders both past and present.

© 2026 Healthdirect Australia Limited

This information is for your general information and use only and is not intended to be used as medical advice and should not be used to diagnose, treat, cure or prevent
any medical condition, nor should it be used for therapeutic purposes.

The information is not a substitute for independent professional advice and should not be used as an alternative to professional health care. If you have a particular medical
problem, please consult a healthcare professional.

Except as permitted under the Copyright Act 1968, this publication or any part of it may be reproduced, altered, adapted, stored and/or distributed in any form or by any means without the prior written permission of Healthdirect Australia
about.healthdirect.gov.au/we-are-healthdirect-australia (Opens in new tab)