We are Healthdirect Australia

Funded by government, Healthdirect Australia is the national virtual public health information service. Our core business is providing 24/7 health information, advice and referral for all Australians no matter where they live or when they need help.

We work towards the health priorities of our Commonwealth and state funders to improve the health of Australians.

We provide trusted health services that are easily accessible via multiple channels — helplines, video, websites, service finder and social media networks.

For those who struggle to access face-to-face health services, particularly in the after-hours period and in rural and remote regions, our services are essential healthcare alternatives.

Our vision and purpose

We help Australians actively manage and improve their health by providing trusted information and virtual services anywhere and at any time.

Our services help people to understand and navigate the broader health system and connect them to healthcare that is appropriate for their situation.

Our strength comes from our talented and dedicated staff who every day make a difference in the lives of others, driven by our company values.

Our quality assurance

We are unwavering in our commitment to providing highly reliable and trusted information through our services.

Every service and online health tool adheres to rigorous clinical governance processes to ensure they are safe, effective, appropriate, customer-centred, accessible and efficient.

Our clinical governance framework (Opens in new tab) defines measures of safety and quality and is applied to all the services we manage by a team of in-house clinical experts. This expertise is key to delivering high quality, trusted virtual health services on behalf of government.

We provide value to governments

We partner with the governments of Australia to deliver solutions to local and national health challenges. We thoroughly understand the complexity in delivering healthcare solutions that are accessible and appropriate.

As an agile organisation, we have the expertise, experience and infrastructure to trial local health initiatives and scale these up quickly to deliver jurisdictional or national services.

Our not-for-profit, government-owned business model ensures that safety, quality and service objectives are not in competition with commercial interests. We are ideally positioned to deliver and manage the operations of high-value, innovative health services on behalf of government.