Consumer engagement collection notice

This notice outlines how Healthdirect Australia Ltd will collect, use, protect and share your information when you partner with Healthdirect Australia Ltd for consumer engagement purposes.

With your consent, Healthdirect Australia Ltd will collect and use your personal and sensitive information to:

• contact you for your feedback about our service
• conduct surveys or other engagement activities to gather feedback and insights from you to improve our services
• better understand your interests and tailor our communications accordingly

We collect information directly from you when you register to join our consumer engagement activities or provide feedback.

The types of information collected may include:

• your name
• sociodemographic information, such as your age and sex, dependants, and postcode
• contact details, such as your email address and phone number
• health information about you or your dependents, which may include information on illnesses, symptoms you have experienced, and any disabilities or other health services you are receiving or will receive in the future
• information about your ethnic background, indigenous status and your language preferences
• communication preferences, for example, phone, email, SMS, etc

On occasion, engagement activities may be recorded. You will be advised of this before your engagement with Healthdirect Australia Ltd. If you do not wish to have your audio or video call recorded, please advise our staff.

Your information is primarily used to support Healthdirect Australia Ltd's consumer engagement activities. This can include, but is not limited to, the following activities:

• invitations to participate in community engagement activities
• newsletters and communication about Healthdirect Australia Ltd’s engagement outcomes
• internal purposes including quality assurance, service improvements and staff training

Healthdirect has an obligation to ensure that the personal and sensitive information that you provide is appropriately protected from misuse, interference and loss, and from unauthorised access, modification and disclosure. Your personal information will be stored securely in a central database that can only be accessed by limited Healthdirect Australia teams. We will continue to store your personal information unless you tell us that you no longer wish to be considered for further invitations to participate. You can opt out at any time by contacting us at consumer.engagement@healthdirect.org.au and requesting to be removed from our database.

Our Privacy Policy for members of the public explains in more detail how we process personal information, including how you can access or correct information we hold about you and how to contact us.