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New support by 1800RESPECT for those affected by domestic, family and sexual violence

Published: 4 June 2024

Article submitted by: 1800RESPECT (Opens in new tab)

Anyone in Australia who reaches out to 1800RESPECT (Opens in new tab) — the national domestic, family, and sexual violence counselling, information and support service — can now speak face-to-face with a qualified counsellor via a newly-launched video call service, as well as via the existing call, text and online chat service.

Users simply need to click the video call button on the 1800RESPECT web page from a compatible mobile or web browser and follow the prompts to connect to a counsellor.

The video call service channel is available 9am-5pm Monday to Friday (excluding national public holidays) with no appointment needed.

1800RESPECT-Ways to connect

1800RESPECT can arrange for an interpreter to join the video call via audio if the service user is more comfortable speaking in a language other than English.

Want to learn more about how the new service works?

This expansion of the 1800RESPECT service helps empower people affected by domestic, family and sexual violence to seek support via the medium that best suits their needs.

1800RESPECT’s call, text and online chat services continue to be available 24 hours a day, 7 days a week.

To understand what to expect when contacting 1800RESPECT, visit the website (Opens in new tab).

Support is available:

  • If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800RESPECT on 1800 737 732, text 0458 737 732 or visit 1800RESPECT.org.au (Opens in new tab) for online chat and video call services.
  • If you are concerned about your behaviour or use of violence, you can contact the Men’s Referral Service on 1300 766 491 or visit ntv.org.au (Opens in new tab).
  • Feeling worried or no good? 13YARN is the national Aboriginal and Torres Strait Islander crisis support line and provides a safe place to yarn where there’s no shame and no judgement. Speak to a 13YARN Crisis Supporter on 13 92 76. This service is available 24 hours a day, 7 days a week.

Last reviewed: July 2024