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Publications

Research publications
Evaluations
Industry reports

Research publications

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Using clinical simulation to evaluate a video telehealth consultation summary application

Author: Sam Georgy, Teresa O’Brien, Kit Huckvale, Olivia Metcalf, Wendy Chapman, Hasan Ferdous, Rashina Hoda, Peter Poon, Andy Li, Laura Bird, Isabella Hall, Emmy Trinh, Christopher Bain, Xiao Chen & Mahima Kalla

Publisher: npj (Nature) Digital Medicine

Published: 11 March 2026

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Shadow AI in Consumer Health: The Case for Safe Adoption of National Health AI Assistants

Author: Bettina McMahon, Darren Y. Chua Beng & Simon Kos

Publisher: Mayo Clinic Proceedings Digital Health

Published: 11 March 2026

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Increased utilization of telemedical emergency and non-urgent care following deployment of virtual triage and care referral in Australia

Author: Bettina McMahon, George A. Gellert, Tim Price, Zhixin Liu, Aleksandra Kabat-Karabon, Maria Marecka, Mitchell Burger, Lijing Ma PhD & Nirvana Luckraj

Publisher: Mayo Clinical Proceedings Digital Health

Published: 19 December 2025

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Data-Driven Sustainability: Modeling the Emissions Impact of Virtual Health Services in Australia

Author: Rachel de Sain & Bettina McMahon

Publisher: IOS Press

Published: 7 August 2025

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Right Care, Right Place, First Time: How AI Is Improving National Virtual Front Doors

Author: Bettina McMahon and Daniel McInerney

Publisher: The New England Journal of Medicine

Published: 22 May 2025

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Health Marketing Quarterly Thumbnail cover

An evaluation of healthcare seeking behaviours through a telephone health advice and triage service

Author: Alana Delforce, Norm Good, Phillipa Niven, Curtis Plate, Rajiv Jaysaena & Joy Parkinson

Publisher: Taylor & Francis Online - Health Marketing Quarterly

Published: 10 March 2025

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Assessing the Safety of a New Clinical Decision Support System for a National Helpline

Author: Nirvana Luckraj, Renee Strazzari, Enrico Coiera & Farah Magrabi

Publisher: IOS Press

Published: 25 January 2024

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The place of digital triage in a complex healthcare system: An interview study with key stakeholders in Australia's national provider

Author: Kate Churruca, Louise A Ellis, Catherine Pope & Jennifer Maclellan

Publisher: DIGITAL HEALTH Volume 9: 1–11

Published: 23 June 2023

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Health Services Research Volume 53, number 2 Thumbnail cover

Emergency Department Attendance after Telephone Triage: A Population-Based Data Linkage Study

Author: Amy Gibson, Deborah Randall, Duong T. Tran, Mary Byrne, Anthony Lawler, Alys Havard, Maureen Robinson & Louisa R. Jorm

Publisher: Health Services Research: Volume 53, Issue 2

Published: 29 March 2017

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Capturing Accurate and Useful Information on Medication-Related Telenursing Triage Calls

Author: Rebecca Lake, Ling Li, Melissa Baysari, Mary Byrne, Maureen Robinson & Johanna I. Westbrook

Publisher: IOS Press

Published: 1 July 2016

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Healthdirect’s After Hours GP Helpline – A Survey of Patient Satisfaction with the Service and Compliance with Advice

Author: Ling Li, Andrew Georgiou, Juan Xiong, Mary Byrne, Maureen Robinson & Johanna I. Westbrook

Publisher: IOS Press

Published: 1 July 2016

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The Medical Journal Australia 2012 Thumbnail cover

Appropriateness of healthdirect referrals to the emergency department compared with self-referrals and GP referrals

Author: Joseph Y Ng, Daniel M Fatovich, Valendar F Turner, Jennifer A Wurmel, Sally A Skevington & Michael R Phillips

Publisher: The Medical Journal Australia

Published: 5 November 2012

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Publications

Research publications
Evaluations
Industry reports

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