My Aged Care

My Aged Care helps people navigate the aged care system, access information and connect with aged care services.

My Aged Care also supports aged care providers and government, while the contact centre also maintains a knowledge management system to support the relationship between the helpline agents and those using accessing its services.

The service aligns with ongoing reforms in the Australian aged care sector.

Healthdirect Australia has managed the My Aged Care national helpline since it was established in 2013.

Accessing aged care services

The My Aged Care program is designed as a single entry point, to enable equitable access to aged care services. Carers and aging Australians can contact My Aged Care via telephone, website and in-person appointments.

Across each channel, the service provides consistent information and advice regarding registration and assessment for aged care services.

The service brings together service information from aged care providers and client information from consumers and their representatives, along with information on the quality and costs of care. This approach ensures consumers of My Aged Care services have the information they need to make informed decisions and navigate the most appropriate care pathways to suit their needs and circumstances.