Shadow AI in Consumer Health: The Case for Safe Adoption of National Health AI Assistants
Author: Bettina McMahon, Darren Y. Chua Beng & Simon Kos
Publisher: Mayo Clinic Proceedings Digital Health
Published: 11 March 2026
Research publications
Increased utilization of telemedical emergency and non-urgent care following deployment of virtual triage and care referral in Australia
Author: Bettina McMahon, George A. Gellert, Tim Price, Zhixin Liu, Aleksandra Kabat-Karabon, Maria Marecka, Mitchell Burger, Lijing Ma PhD & Nirvana Luckraj
Publisher: Mayo Clinical Proceedings Digital Health
Published: 19 December 2025
Data-Driven Sustainability: Modeling the Emissions Impact of Virtual Health Services in Australia
Author: Rachel de Sain & Bettina McMahon
Publisher: IOS Press
Published: 7 August 2025
Right Care, Right Place, First Time: How AI Is Improving National Virtual Front Doors
Author: Bettina McMahon and Daniel McInerney
Publisher: The New England Journal of Medicine
Published: 22 May 2025
An evaluation of healthcare seeking behaviours through a telephone health advice and triage service
Author: Alana Delforce, Norm Good, Phillipa Niven, Curtis Plate, Rajiv Jaysaena & Joy Parkinson
Publisher: Taylor & Francis Online - Health Marketing Quarterly
Published: 10 March 2025
Assessing the Safety of a New Clinical Decision Support System for a National Helpline
Author: Nirvana Luckraj, Renee Strazzari, Enrico Coiera & Farah Magrabi
Publisher: IOS Press
Published: 25 January 2024
The place of digital triage in a complex healthcare system: An interview study with key stakeholders in Australia's national provider
Author: Kate Churruca, Louise A Ellis, Catherine Pope & Jennifer Maclellan
Publisher: DIGITAL HEALTH Volume 9: 1–11
Published: 23 June 2023
Emergency Department Attendance after Telephone Triage: A Population-Based Data Linkage Study
Author: Amy Gibson, Deborah Randall, Duong T. Tran, Mary Byrne, Anthony Lawler, Alys Havard, Maureen Robinson & Louisa R. Jorm
Publisher: Health Services Research: Volume 53, Issue 2
Published: 29 March 2017
Capturing Accurate and Useful Information on Medication-Related Telenursing Triage Calls
Author: Rebecca Lake, Ling Li, Melissa Baysari, Mary Byrne, Maureen Robinson & Johanna I. Westbrook
Publisher: IOS Press
Published: 1 July 2016
Healthdirect’s After Hours GP Helpline – A Survey of Patient Satisfaction with the Service and Compliance with Advice
Author: Ling Li, Andrew Georgiou, Juan Xiong, Mary Byrne, Maureen Robinson & Johanna I. Westbrook
Publisher: IOS Press
Published: 1 July 2016
Appropriateness of healthdirect referrals to the emergency department compared with self-referrals and GP referrals
Author: Joseph Y Ng, Daniel M Fatovich, Valendar F Turner, Jennifer A Wurmel, Sally A Skevington & Michael R Phillips
Publisher: The Medical Journal Australia
Published: 5 November 2012