Consumer engagement
Thank you for your interest in becoming a Consumer Engagement Representative for Healthdirect Australia.
Watch this video to hear about the Consumer Engagement Group and Healthdirect’s core service offer.
Our goal is simple — to help every Australian stay healthy with access to trustworthy health advice, information and connection to care. The best way to achieve this is to design our services alongside the people who need, and use them.
When you share your experiences, insights and ideas you help us create services that are more accessible and easier to use for all Australians.
We’d love for you to join our enthusiastic and generous community members who are passionate about making a difference.
About Healthdirect Australia
Funded by the government, Healthdirect Australia is the national virtual public health information service. Our core business is providing 24/7 health information, advice and connection to care for all Australians no matter where they live or when they need help.
We provide trusted health services that are easily accessible via multiple channels — helplines, video, websites, service finder, mobile application and social media networks.
For those who struggle to access face-to-face health services, particularly in the after-hours period and in rural and remote regions, our services are essential healthcare alternatives.
What is a Consumer Representative?
A Consumer Representative is someone who brings the voice of the community into our work. They share their own experiences with health services, provide feedback on what works and what doesn’t, and advocate for the needs of current and future users. By offering a real-world perspective, they help ensure our services are relevant, accessible and effective.
You don’t need formal qualifications, just a willingness to contribute your insights and be part of shaping better health outcomes.
What does a Consumer Representative do?
As a Consumer Representative, you’ll work alongside Healthdirect Australia staff at all levels to bring a community perspective into our decision-making. Your role could involve reviewing website content to make sure it’s clear and easy to understand, testing new online tools to see how well they work, suggesting ways to make services more inclusive, or providing input on health information so it meets the needs of different audiences.
Your involvement can be as small as completing a quick survey or as involved as joining a longer-term project. You could also join a committee to oversee the quality of our service operations.
Who can join?
We welcome everyone, including:
- Anyone who wants to help improve health services in Australia
- People from different cultural and language backgrounds
- Aboriginal and Torres Strait Islander peoples
- People with disabilities or long-term health conditions
- Anyone who has used Healthdirect services
Your benefits
- Help shape services used by millions of Australians
- Get paid for your time
- Receive updates on how your feedback helped
- Choose which engagement activities you want to join — it’s flexible
Ready to get involved?
Use the below-linked form to register your interest.
To learn more about how Healthdirect Australia collects, uses, and protects your information when you participate in our consumer engagement activities, read our Consumer engagement collection notice.
Contact us
If you have questions about the Consumer Engagement Group, please email consumer.engagement@healthdirect.org.au
Read our Consumer Engagement Framework to learn how we work with people like you to make our services better.