Bringing the voice of consumers into our work
Consumer perspectives are central to how we plan, design, deliver, and evaluate virtual health services. As part of our Consumer Engagement Framework, we believe that consumers affected by decisions about the services we offer have a right to contribute to the service development process.
To strengthen this commitment, we’ve expanded our Consumer Engagement Group (CEG) to provide more opportunities for consumers to be involved in our services. We are proud to continue embedding this principle in everything we do.
Over 200 consumers engaged
Thanks to the support of our Information Partners promoting the CEG through their channels, more than 200 consumers are now actively involved.
Participants represent a broad cross-section of the community, including people from culturally and linguistically diverse backgrounds, older Australians, people with disabilities, and those living in regional and rural areas.
Anyone in the community can apply to join and share their insights. Details on how to join the Consumer Engagement Group are available on our website.
How consumer perspectives shape our services
The CEG plays a key role in shaping health services, policies, and decisions by ensuring consumer voices are consistently heard. A dedicated Consumer Engagement Manager coordinates activities to maintain strong relationships and meaningful participation.
Opportunities for involvement
Consumers can choose how they engage with us — from governance committees to workshops. Upcoming opportunities include:
- Reviewing website content for clarity and accessibility
- Testing new online tools
- Suggesting ways to make services more inclusive
- Providing ideas to increase use of virtual care pathways
We will continue to share updates with the CEG on how their input drives service improvements.
Last reviewed: December 2025